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Problem
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Cause
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Solution
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Error message reads - "LAS 3 series device not found"
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Low battery power.
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Check Battery Indicator Light and replace the batteries
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Drivers are not installed
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Plug in the unit to your USB Port.
Go to your Control Panel > System > Click the Hardware Tab >
Device Manager.Find the Item called Ports and double click it. The SkyTRX
Mini Tracker will be listed there. If you do not see it, then restart your
computer with the MT4100 plugged in. If it is listed with a yellow
exclamation mark right click it and select Uninstall, after which
reboot your computer. Then follow the instructions in the Software
Installation Quick Start Guide.
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Cannot Find the USB Plug, Power Switch, or Battery
Compartment
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No Cause
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There is a rectangular protective cap that is snapped in on the front of
the unit. Pull on this cap to expose the USB Plug
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There is no power switch on the SkyTRX Mini Tracker. Once you place
batteries in the unit, it will be ON. To turn the unit off, remove the
batteries or within 3 minutes and the unit will enter sleep mode (Note: the
Green LED will not turn off when in sleep mode).
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You will see the control panel under the rectangular cap. The battery
compartment is opened by removing the 4 screws on the bottom of the unit.
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Error message reads - "Memory Empty- No downloadable data."
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Placement within the vehicle.
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Double check your placement, and move if necessary. The GPS indication
light will flash when there is a good GPS lock.
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Low battery power
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Replace the batteries.
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Red battery indication light or the light turns off right away.
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Low battery power.
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Replace the batteries
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Gaps within the Data
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Placement within the vehicle.
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Double check your placement, and move if necessary. The GPS indication
light will flash when there is a good GPS lock.
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GPS lock on time.
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After prolonged stops it may take your device 2-3 minutes to lock back on
to the GPS satellites.
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Low battery power.
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Replace the batteries
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No Maps, Google Earth won't run properly, or erratic data.
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Windows 98 operating system is being used.
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Contact support@skytrx.comfor the walkthrough on how to fix this problem.
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System is out of date
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Double check Google Earth system requirements and upgrade if necessary.
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Bad tracking data.
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Reposition your device in the vehicle, erase the data you have on your
unit and gather some new data.
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No Power
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Low battery power
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Replace the batteries
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Possible damage.
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Contact support@skytrx.comfor further assistance.
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FINDING THE PRO MINI TRACKER
ALTERNATIVE INSTRUCTIONS
To find your unit, please follow these step by step instructions.
- Open the SkyTRX program
- Go to the menu bar and select
Setup
- Now select the option Setup
SkyTRX Track Recording Unit
- Once your in the setup
window, go to the left side and three different options are listed to
choose from. SkyTRX Key (Mini Tracker), SkyTRX USB (3100 USB), and SkyTRX
Serial (3100 Serial). Select the unit that you have
- Plug your unit in to the
computer if it isn't already, now select AutoFind.
- This should find your unit
and bring up a message saying "Device Found!" ***If this doesn't work
please follow the instructions listed with asterisks***
- Once the Device is found,
close the small setup window, and go the green icon in the upper left
corner.
- Select download and you are
ready to save and view your information.
***Troubleshooting: ALWAYS MAKE SURE YOU ARE PLUGGING IN TO THE SAME PORT
YOU INSTALLED UNDER!
SkyTRX Mini Tracker: If the Mini Tracker MT4100 does not find, make sure
that the unit has not fallen asleep. To make sure of this, take the unit out of
the port, shake it once, and place it back in. Hit Auto Find again
3100 USB: If the device does not find, please follow these steps as closely
as possible.
- Close the Setup window, turn
off the unit, and unplug the USB cable from the device.
- Turn the unit back on, open
the Setup SkyTRX Track Recording Unit window.
- **VERY IMPORTANT TO DO THIS
CORRECTLY** Now all within about 2 seconds of each other, select Auto
Find, and plug the USB cable back into the unit in that order, and make
sure the USB is secure.
- If the unit continues to not
find, try installing on another drive, or call tech support if all
troubleshooting options don't work
3100 Serial: If the device does not find, make sure your connections are
secure on both ends of the serial data cord. If it continues to not find, pull
the male end that plugs into the unit and pull it out 1/5 of an inch. If this
doesn't work, loosen the data cords connection to the back of the computer by
about the same amount by loosening the screws by a half turn each.
If all else fails, contact tech support.
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